Core Data Protection Principles
Every piece of your data on Supersport is managed in accordance with five core principles.
Only Necessary Information Is Collected
Supersport only collects information that is genuinely necessary for providing services, verifying identity, and maintaining security. No additional data is collected.
Data MinimizationNever Sold to Third Parties
Your personal data is never sold to advertising companies or third parties. Supersport has never done this and never will.
No-Sale PolicyHighest-Grade Encryption
All data transmissions are encrypted with 256-bit SSL. Data stored on our servers is also protected with AES-256 encryption.
Enterprise SecurityFull Control in Your Hands
You have full rights to view, correct, download, or delete your personal data. Requests are acted upon within 30 days.
Complete AutonomyDeleted after the designated period
After a specified period following account closure (generally 5 years), your data will be permanently deleted.
Automatic DeletionClear Communication in Bengali
You will be informed of any changes to how your data is used. No hidden terms or complex legal language is used.
Transparent NotificationsTable of Contents
Data Flow
1What information do we collect?
Supersport collects two types of data — information you provide directly, and data gathered automatically from how you use the platform.
Information Provided Directly by You:
- Name, date of birth, and nationality (collected at registration)
- Email Address & Mobile Number
- Payment details (bKash/Nagad number — full numbers are not stored)
- Identity Verification Documents (NID/Passport — for KYC verification only)
- Support chat or email messages
Automatically Collected Information:
- IP Address & Approximate Location
- Device type, operating system, and browser
- Session Duration & Usage Patterns
- Bet History & Transaction Records
- Information from Cookies & Tracking Technologies
Sensitive information such as payment card numbers is never stored on Supersport's servers — these are processed directly through certified payment gateways.
2Why Do We Use This Information?
Supersport uses the information it collects solely for specific purposes. There is a clear reason behind every piece of data we gather:
| Data Type | Purpose of Use | Legal Basis | Encrypted? |
|---|---|---|---|
| Identity Information | Account Verification & Fraud Prevention | Legal Obligation | Yes |
| Contact Information | Account Notifications & Support | Contractual Necessity | Yes |
| Payment Information | Deposit & Withdrawal Process | Contractual Necessity | Yes |
| Usage Data | Platform Improvement & Personalisation | Legitimate Interest | Yes |
| Bet History | Responsible Gaming Monitoring | Legal Obligation | Yes |
| Cookie Data | Session Management & Analytics | Consent | Yes |
Supersport never profiles your data for advertising purposes or sells it to third parties. We send service-related emails and notifications, and you can unsubscribe at any time.
3Who is your data shared with?
Supersport never sells your data. However, limited information may be shared with trusted partners as needed to deliver our services:
- Payment Providers (bKash, Nagad): Only the minimum information required to process your transaction.
- KYC Verification Services: Licensed third-party services may be used to verify your identity.
- Law Enforcement Agencies: Only when legally required, such as in response to a court order or lawful request.
- Cloud Service Provider: For data storage and processing — they are bound by Supersport's strict confidentiality agreements.
What We Never Do: Your personal data is never shared with advertising networks, data brokers, or other gaming sites.
4Cookies & Tracking Technologies
Supersport uses several types of cookies. Some are essential for the platform to function, while others depend on your consent.
You can also manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
5How Long Is Your Data Retained?
Supersport does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Active Account Data: For as long as your account remains active.
- Transaction & Betting Records: Up to 5 years as required by law.
- KYC Documents: Up to 5 years after account closure.
- Support Messages: Up to 2 years after the issue is resolved.
- Marketing Preferences: Deleted immediately upon unsubscription.
Once the retention period expires, data is permanently deleted. It is not kept in any backup.
6Your Data Rights
As a Supersport member, you have eight core rights over your personal data:
Right to Access
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Data Portability
You can download your data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Object
You can object to your data being used for marketing or profiling purposes.
Right to Withdraw Consent
You may withdraw any consent you have given at any time.
Right to Lodge a Complaint
If you have a data protection concern, you have the right to file a complaint with the relevant authority.
To exercise any of these rights, write to us at support@supersport.im. Requests are typically handled within 30 days.
7Protection of Minors
Supersport is strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.
Age verification is carried out at the time of registration. If we become aware for any reason that an account has been created by a minor, that account will be immediately closed and all collected data will be deleted.
If you believe your child is using Supersport, please notify our support team immediately.
8Policy Updates & Contact
Supersport may update this Privacy Policy from time to time. If significant changes are made, you will be notified by email or via a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests, please contact our Data Protection Officer:
- Email: privacy@supersport.im
- General Support: support@supersport.im
- Live Chat: Available on the platform 24/7
- Response Time: Usually within 7 business days
In the event of any discrepancy between the Bengali and English versions of this policy, the English version shall prevail.
Frequently Asked Questions
Your Data Is in Safe Hands — Join Now
Your information is completely secure with Supersport. Register with confidence.